Return & Refund Policy
Last Updated: August 21, 2026
At WHITE & CO PROPERTY INVESTMENTS LTD, we want you to be satisfied with your purchase. This Return & Refund Policy explains your rights and the procedures for returns, cancellations, refunds, damaged goods, and defective products when shopping at xjczy.shop.
This policy applies to customers purchasing from our store, including customers located in Germany and the European Union.
1. 14-Day Right of Withdrawal
If you are a consumer located in Germany or another EU country, you generally have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.
For an order containing multiple items delivered separately, the withdrawal period begins on the day you receive the final item.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.
You may contact us at:
Email: support@xjczy.shop
Telephone: +44 2491 272021
Your withdrawal request should clearly state that you wish to withdraw from the purchase. Please include your order number, full name, and the email address used when placing the order.
2. Returning Goods After Withdrawal
After informing us of your decision to withdraw, you must send the goods back without undue delay and no later than 14 days after notifying us of your withdrawal.
Before returning any product, please contact us at support@xjczy.shop to receive return instructions and the appropriate return address.
Please do not send products to an address without first contacting our customer service team, as the appropriate return location may depend on your order and product.
Customers are responsible for the direct cost of returning goods when exercising the statutory right of withdrawal, unless:
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the product is defective;
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the product was damaged upon arrival;
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you received an incorrect product; or
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we expressly agree to cover the return shipping cost.
As we provide free standard shipping, there is normally no original standard delivery charge to reimburse.
3. Condition of Returned Products
You may inspect and handle the product to the extent reasonably necessary to determine its nature, characteristics, and functionality, in the same way you would normally be permitted to inspect a product in a physical store.
Where possible, returned products should include:
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the original product;
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accessories and components supplied with the product;
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manuals and documentation;
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original packaging, where reasonably available.
You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functionality of the goods.
The absence or reasonable opening of original packaging does not automatically remove your statutory right of withdrawal.
4. Refunds
If you validly exercise your right of withdrawal, we will refund all payments that we are legally required to refund.
Refunds will normally be issued within 14 days from the date we receive your withdrawal notice.
However, for returned goods, we may withhold the refund until:
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we have received the returned goods; or
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you provide sufficient evidence that the goods have been returned,
whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless another method is expressly agreed with you.
We do not charge an additional refund administration fee for exercising your statutory right of withdrawal.
5. Cash on Delivery (COD) Refunds
We offer Cash on Delivery (COD) for eligible orders.
If you paid for your order using Cash on Delivery, it may not be technically possible to refund the payment using the original payment method.
In such cases, we may ask you to provide appropriate bank account or other payment information so that we can process your refund.
Any information provided for this purpose will only be used as necessary to process the refund in accordance with our Privacy Policy.
6. Damaged, Defective, or Incorrect Products
Please inspect your order as soon as possible after delivery.
If your product arrives:
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damaged;
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defective;
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incomplete; or
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different from the product you ordered,
please contact us at support@xjczy.shop as soon as reasonably possible.
Please provide:
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your order number;
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your full name;
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a description of the problem; and
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photographs or videos showing the issue where reasonably necessary to assess the problem.
Where required by applicable consumer law, we will provide an appropriate remedy, which may include repair, replacement, price reduction, or refund.
Where a product is confirmed to be defective, damaged upon delivery, or incorrectly supplied, reasonable return shipping costs will be covered by us where required by applicable law.
Nothing in this policy limits or excludes your statutory rights regarding defective or non-conforming goods.
7. Statutory Guarantee Rights
Customers in Germany and the European Union may have statutory rights regarding goods that are defective or do not conform to the sales contract.
These statutory rights exist independently of the 14-day right of withdrawal.
Where applicable, consumers are entitled to statutory remedies for defective or non-conforming goods in accordance with applicable consumer protection laws.
Nothing in this Return & Refund Policy is intended to restrict, exclude, or replace any mandatory consumer rights available under applicable German or European Union law.
8. Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain categories of goods or services where an exception is permitted by applicable law.
These may include, where applicable:
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goods made to the consumer's specifications or clearly personalised;
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goods that are liable to deteriorate or expire rapidly;
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sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery;
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sealed audio, video recordings, or sealed computer software that has been unsealed after delivery;
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digital content where performance has begun after the consumer expressly consented and acknowledged the loss of the right of withdrawal; and
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other products or services excluded from the statutory right of withdrawal under applicable law.
An exception will only be applied where permitted by applicable consumer law.
9. Exchanges
If you would like to exchange an item, please contact us at support@xjczy.shop.
Depending on the circumstances, the simplest procedure may be to return the original item and place a new order.
Your statutory rights are not affected by this exchange procedure.
10. Refused or Undeliverable Cash on Delivery Orders
If a Cash on Delivery order cannot be delivered because the delivery information supplied by the customer is incorrect or incomplete, or because delivery is repeatedly refused or not accepted, the parcel may be returned to us.
Please contact us if you believe your order has been returned incorrectly or if you still wish to receive the order.
This section does not affect any mandatory cancellation or consumer rights available under applicable law.
11. Cancelling an Order Before Shipment
If you wish to cancel an order before it has been shipped, please contact us as soon as possible at:
If the order has already been dispatched, cancellation may need to be handled through the statutory withdrawal and return process described above.
12. Withdrawal Form
You may use the following form to exercise your right of withdrawal, although use of this specific form is not mandatory.
Model Withdrawal Form
To:
WHITE & CO PROPERTY INVESTMENTS LTD
3RD FLOOR, 86–90 PAUL STREET
EC2A 4NE
United Kingdom
Email: support@xjczy.shop
I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following goods:
Product(s): ______________________________
Order Number: ___________________________
Ordered on: ______________________________
Received on: _____________________________
Name of Consumer: _______________________
Address of Consumer: _____________________
Date: ___________________________________
Signature of Consumer: ___________________
Signature is only required if this form is submitted on paper.
13. Contact Information
If you have any questions regarding returns, refunds, cancellations, or your statutory consumer rights, please contact us.
Company Name: WHITE & CO PROPERTY INVESTMENTS LTD
Company Registration Number: 16181159
Registered Address: 3RD FLOOR, 86–90 PAUL STREET, EC2A 4NE, United Kingdom
Website: xjczy.shop
Email: support@xjczy.shop
Telephone: +44 2491 272021
We aim to handle return and refund requests fairly and in accordance with applicable consumer protection laws.
WHITE & CO PROPERTY INVESTMENTS LTD
Company Registration Number: 16181159
Website: xjczy.shop