Shipping Policy

Shipping Policy

Last Updated: August 21, 2026

This Shipping Policy explains the shipping, delivery, and order fulfilment procedures for purchases made through xjczy.shop.

The Store is operated by:

WHITE & CO PROPERTY INVESTMENTS LTD
Company Registration Number: 16181159
Registered Address: 3RD FLOOR, 86–90 PAUL STREET, EC2A 4NE, United Kingdom
Website: xjczy.shop
Email: support@xjczy.shop
Telephone: +44 2491 272021

1. Shipping Destinations

We ship to eligible delivery addresses shown as available during checkout.

For customers in Germany, delivery availability will be confirmed during the checkout process.

If we are unable to deliver to your address, you will be informed before or after order processing as appropriate.

2. Free Shipping

We offer free standard shipping on eligible orders placed through xjczy.shop, unless otherwise clearly stated before checkout.

Where standard shipping is offered free of charge, customers will not be charged a separate standard delivery fee.

If additional or optional delivery services are offered in the future, any applicable charges will be clearly displayed before you complete your order.

3. Cash on Delivery

We offer Cash on Delivery (COD) for eligible orders and delivery locations.

When Cash on Delivery is selected:

  • payment is generally collected when the parcel is delivered;

  • the customer must provide accurate delivery information;

  • the customer should provide a valid telephone number where required by the courier;

  • the customer must be available to receive the parcel or arrange lawful receipt; and

  • the customer must pay the amount confirmed during checkout or in the order confirmation.

Availability of Cash on Delivery may depend on the delivery address, product, order value, courier, or other operational requirements.

If Cash on Delivery is not available for a particular order or address, the available payment methods will be shown during checkout.

4. Order Processing

Orders are processed after they are received and accepted by us.

Order processing may include:

  • reviewing order details;

  • verifying delivery information;

  • confirming product availability;

  • preparing and packing products; and

  • arranging collection by the shipping provider.

Orders are not normally processed on public holidays or other non-working days where fulfilment or courier services are unavailable.

Processing times may vary depending on order volume, product availability, destination, and operational circumstances.

5. Estimated Delivery Times

Estimated delivery times may be displayed on:

  • product pages;

  • the checkout page;

  • the order confirmation;

  • shipping notifications; or

  • other relevant parts of the Website.

Any delivery timeframe stated as an estimate is provided for guidance and is not a guaranteed delivery date unless expressly stated otherwise.

Actual delivery times may vary depending on factors such as:

  • destination;

  • courier operations;

  • public holidays;

  • weather conditions;

  • customs procedures where applicable;

  • incorrect or incomplete delivery details; and

  • circumstances outside our reasonable control.

If there is a significant delay affecting your order, please contact us at support@xjczy.shop.

6. Order Confirmation

After placing an order, you may receive an order confirmation by email.

Please review your order details carefully, including:

  • customer name;

  • delivery address;

  • telephone number;

  • products ordered; and

  • payment method.

If you notice an error, please contact us as soon as possible.

We cannot guarantee that order details can be changed after the parcel has been dispatched.

7. Shipping Confirmation and Tracking

Where tracking is available, you may receive a shipping confirmation containing tracking information after your order has been dispatched.

Tracking information may take some time to become active after the courier receives the parcel.

If you have not received tracking information or believe that the tracking status is incorrect, please contact us at:

support@xjczy.shop

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your address includes all necessary information, such as:

  • full recipient name;

  • street name;

  • house or building number;

  • apartment or unit number where applicable;

  • postal code;

  • city;

  • country; and

  • valid telephone number where required for delivery.

If you discover an error in your delivery address, contact us as soon as possible at support@xjczy.shop.

If the parcel has already been shipped, we may not be able to change the address.

9. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the courier may:

  • attempt delivery again;

  • leave delivery instructions;

  • redirect the parcel to a collection point; or

  • return the parcel to the sender.

The exact procedure depends on the courier used for the shipment.

Customers should follow the courier's tracking information and delivery instructions where available.

10. Refused Cash on Delivery Orders

If a Cash on Delivery order is refused without a valid legal reason or cannot be delivered because the customer repeatedly fails to accept delivery, the parcel may be returned to us.

If you no longer wish to receive an order, please contact us as soon as possible rather than simply refusing delivery.

This section does not restrict any statutory cancellation, withdrawal, or consumer rights available under applicable German or European Union law.

11. Undeliverable Packages

A parcel may be considered undeliverable where, for example:

  • the delivery address is incorrect or incomplete;

  • the recipient cannot be located;

  • repeated delivery attempts are unsuccessful;

  • the parcel is not collected from a designated pickup point within the required period; or

  • the delivery service cannot complete delivery for another valid reason.

If a parcel is returned to us as undeliverable, please contact us at support@xjczy.shop.

We will review the circumstances and inform you of the available options.

12. Damaged Packages

Please inspect your parcel and products as soon as reasonably possible after delivery.

If your order arrives visibly damaged, please contact us at:

support@xjczy.shop

Please provide:

  • your order number;

  • your full name;

  • a description of the damage; and

  • photographs or videos of the package and product where reasonably necessary.

We will review the issue and provide an appropriate solution in accordance with applicable law and our Return & Refund Policy.

13. Missing Items

If your parcel arrives but one or more items are missing, please contact us as soon as reasonably possible at:

support@xjczy.shop

Please include:

  • your order number;

  • the missing product name;

  • details of the items received; and

  • photographs of the package where helpful.

We will investigate the matter and provide an appropriate solution.

14. Lost Packages

If tracking information indicates that a parcel may be lost, or if your order has not arrived within a reasonable period after the estimated delivery time, please contact us.

We may need to investigate the shipment with the relevant courier before confirming whether the parcel is lost.

Where a parcel is confirmed as lost, we will provide an appropriate remedy in accordance with applicable law.

15. Delivery Risk

For consumer orders subject to German or European Union consumer law, the risk of accidental loss or damage to the goods generally remains with the seller until the consumer, or a third party designated by the consumer other than the carrier, receives physical possession of the goods, except where applicable law provides otherwise.

Nothing in this Shipping Policy is intended to reduce or exclude mandatory consumer rights.

16. Customs, Duties and Import Charges

Where goods are shipped from outside the destination country, customs procedures or import formalities may apply.

Where any additional customs duties, import taxes, or fees are legally payable by the customer, this will be handled in accordance with applicable law and any information provided during checkout.

We will not intentionally impose undisclosed mandatory charges that should legally have been disclosed before purchase.

17. Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

  • high order volumes;

  • courier delays;

  • severe weather;

  • public holidays;

  • transportation disruption;

  • customs procedures;

  • technical problems;

  • incorrect address information; or

  • other circumstances outside our reasonable control.

If a delivery delay becomes significant, your statutory consumer rights remain unaffected.

18. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

support@xjczy.shop

We will make reasonable efforts to assist you if the order has not yet been dispatched.

Once an order has been shipped, it may no longer be possible to change or cancel the shipment directly.

You may still have rights under our Return & Refund Policy and applicable consumer law, including the statutory right of withdrawal where applicable.

19. Returns

Shipping and delivery procedures for returned products are explained in our Return & Refund Policy.

Before returning a product, please contact:

support@xjczy.shop

so that we can provide the appropriate return instructions.

Do not send a return to an address unless we have confirmed the appropriate return instructions.

20. Customer Responsibilities

To help ensure successful delivery, customers should:

  • provide accurate contact information;

  • provide a complete delivery address;

  • provide a reachable telephone number where required;

  • monitor tracking information where available;

  • respond to reasonable courier communications; and

  • arrange timely receipt of Cash on Delivery orders.

These responsibilities do not reduce any mandatory consumer rights.

21. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

  • shipping providers;

  • delivery methods;

  • operational procedures;

  • applicable laws; or

  • our business practices.

The latest version will be published on xjczy.shop with an updated "Last Updated" date.

Changes will not remove any mandatory rights relating to orders already placed.

22. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

WHITE & CO PROPERTY INVESTMENTS LTD
Company Registration Number: 16181159
Registered Address: 3RD FLOOR, 86–90 PAUL STREET
Postal Code: EC2A 4NE
United Kingdom

Website: xjczy.shop
Email: support@xjczy.shop
Telephone: +44 2491 272021

WHITE & CO PROPERTY INVESTMENTS LTD
Company Registration Number: 16181159
Website: xjczy.shop