Frequently Asked Questions
Last Updated: October 15, 2026
Welcome to the xjczy.shop Frequently Asked Questions page. Below you can find information about ordering, payment, shipping, delivery, returns, refunds, and customer support.
1. Who operates xjczy.shop?
xjczy.shop is operated by:
Company Name: WHITE & CO PROPERTY INVESTMENTS LTD
Company Registration Number: 16181159
Registered Address: 3RD FLOOR, 86–90 PAUL STREET, LONDON, EC2A 4NE, United Kingdom
Website: xjczy.shop
Email: support@xjczy.shop
Telephone: +44 1945 582658
2. Which countries do you ship to?
We currently offer eligible deliveries to:
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Germany
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Austria
Delivery availability for a particular order and address is determined during checkout.
3. How much does shipping cost?
For eligible standard deliveries to Germany and Austria, we currently provide:
Standard Shipping: Free (€0)
If any additional or optional delivery service is offered, the applicable charge will be displayed before the order is completed.
Please review our Shipping & Delivery Policy for further information.
4. How long does order processing take?
Our standard order processing time is:
1–2 business days
Business days are generally Monday through Friday, excluding applicable public holidays.
5. How long does shipping take?
Our standard estimated transit time after dispatch is:
5–7 business days
This applies to eligible standard deliveries to Germany and Austria.
6. What is the total estimated delivery time?
Our standard estimated total delivery time is:
6–9 business days
This consists of:
Order Processing Time: 1–2 business days
Transit Time After Dispatch: 5–7 business days
These delivery times are estimates and are not guaranteed delivery dates.
Actual delivery times may occasionally be affected by carrier delays, public holidays, severe weather, transportation disruption, incorrect or incomplete delivery information, or other circumstances outside our reasonable control.
7. What payment method do you accept?
The payment method currently available for eligible orders is:
Cash on Delivery (COD / Nachnahme)
The payment method available for a particular order is displayed during checkout.
If a payment method is not displayed during checkout, customers should not assume that it is available for that particular order.
Please review our Payment Policy for further information.
8. What does Cash on Delivery mean?
Cash on Delivery means that payment is made in connection with delivery of the order according to the applicable checkout or delivery instructions.
Please ensure that your delivery information is complete and accurate and that the order can be received at the delivery address.
A valid telephone number may be required for delivery.
9. What currency are prices displayed in?
For customers shopping in Germany and Austria, prices are displayed in Euro (EUR / €) where applicable.
The applicable currency and final order total are displayed during checkout before the order is completed.
10. Can I change or cancel my order?
If you need to request a change or cancellation before dispatch, please contact:
We will make reasonable efforts to assist where the order has not yet been dispatched.
Once an order has been dispatched, changing or cancelling the shipment directly may no longer be possible.
Applicable statutory withdrawal rights remain unaffected.
11. Do I have a right to return my order?
Consumers in Germany and other applicable European Union countries generally have a 14-day statutory right of withdrawal, subject to applicable conditions and exceptions.
The withdrawal period for goods generally begins on the day on which you, or a third party designated by you other than the carrier, receive the goods.
Please review our Return & Refund Policy for complete information about the applicable conditions and procedure.
12. How do I request a return?
Before returning a product, please contact:
Email: support@xjczy.shop
Please provide your order number, name, and information about the product you wish to return.
We will provide the appropriate return instructions, return address, and applicable return shipping arrangements.
Please do not assume that our registered business address is the return address.
Contact us before sending the goods so that we can provide the correct return instructions.
13. Who pays for return shipping?
For customers in Germany and Austria, WHITE & CO PROPERTY INVESTMENTS LTD bears the direct return shipping costs when customers exercise their statutory 14-day right of withdrawal.
This also applies when customers return products because they have changed their mind, no longer want the product, or are dissatisfied with their purchase.
We will provide the appropriate return instructions and arrange a merchant-paid return shipping method.
Customers in Germany and Austria are not required to pay the standard return shipping costs for eligible returns under the statutory right of withdrawal.
For damaged, defective, incomplete, or incorrectly supplied products, applicable statutory consumer rights remain unaffected.
Please review our Return & Refund Policy for complete information.
14. When will I receive my refund?
Where a refund is due following a valid exercise of the statutory right of withdrawal, reimbursement will be processed without undue delay and no later than 14 days after we are informed of your decision to withdraw, subject to applicable law.
For returned goods, we may withhold reimbursement until we have received the returned goods or you provide evidence that you have sent the goods back, whichever occurs first.
Please review our Return & Refund Policy for further information.
15. How are Cash on Delivery refunds handled?
For Cash on Delivery orders, it may not be technically possible to issue a refund through the original payment method.
Where a refund is due, we may request appropriate payment information, such as bank account details, solely for the purpose of processing the refund.
Please review our Return & Refund Policy for further information.
16. What should I do if my product arrives damaged or defective?
Please contact us as soon as reasonably possible at:
Please provide, where reasonably necessary:
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your order number;
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your full name;
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a description of the problem; and
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photographs or videos showing the issue.
We will review the matter and provide an appropriate remedy in accordance with applicable consumer law and our Return & Refund Policy.
17. What should I do if I receive the wrong product?
Please contact:
Include your order number and information about the product received.
Photographs may be requested where reasonably necessary to investigate the issue.
18. What should I do if an item is missing from my order?
Please contact:
Provide your order number and identify the missing item.
We will review the issue and provide further information about the available resolution.
19. Will I receive tracking information?
Where tracking is available for an order, tracking information may be provided after dispatch.
Tracking information may require some time to become active after the parcel has been handed to the applicable shipping provider.
If you have questions regarding the shipping status of an order, please contact us.
20. What happens if my delivery is delayed?
Our standard estimated total delivery time is 6–9 business days.
These delivery times are estimates and are not guaranteed delivery dates.
Occasional delays may occur because of carrier operations, public holidays, severe weather, transportation disruption, incorrect or incomplete delivery information, or other circumstances outside our reasonable control.
If your order is significantly delayed, please contact:
Applicable statutory consumer rights remain unaffected.
21. What happens if my delivery address is incorrect?
Customers are responsible for providing complete and accurate delivery information.
If you discover an error after placing your order, please contact us as soon as possible.
If the parcel has already been dispatched, changing the delivery address may no longer be possible.
22. Where can I find your store policies?
Our store policies are available through xjczy.shop, including:
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Shipping & Delivery Policy
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Return & Refund Policy
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Payment Policy
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Privacy Policy
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Terms of Service
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Contact Information
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Legal Notice / Imprint
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Company Profile
Please review the applicable policies and purchasing information before completing an order.
23. How can I contact customer support?
For questions about products, orders, payment, shipping, returns, refunds, or other customer service matters, please contact:
WHITE & CO PROPERTY INVESTMENTS LTD
Company Registration Number: 16181159
Registered Address: 3RD FLOOR, 86–90 PAUL STREET, LONDON, EC2A 4NE, United Kingdom
Website: xjczy.shop
Email: support@xjczy.shop
Telephone: +44 1945 582658
WHITE & CO PROPERTY INVESTMENTS LTD
Company Registration Number: 16181159
Website: xjczy.shop